Jenna

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Activity overview

Latest activity by Jenna
  • Jenna created an article,

    Onboarding Best Practices

    Why proper onboarding matters Imagine getting three months in on a Local SEO contract before realizing that your client’s storefront is really his cousin’s garage. From which he runs two other “...

  • Jenna created an article,

    Common Onboarding Mistakes

    You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Text can be formatted however you choose. Even Colors! You can also include images and video.  

  • Jenna created an article,

    Mastering Customer Onboarding

    1. Define expectations and set milestones. I'm a huge advocate of asking as many questions as possible, but this is especially important in the first few days and weeks of engagement with your c...